FAQ! Need Help?

Forgot your password? On your account page click the 'forgot password' option and follow the steps to reset. Still having issues? Hit us up and we'll see how we can help.

Need to change your password? Simply log into your account using your current password then follow the steps under the account infomation section. Forgot your password? On your account page click the 'forgot password' option and follow the steps to reset. Still need help? Get in touch via the contact us tab.

It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit continue and your changes will be saved!

This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.

Just hit the 'Unsubscribe' button at the bottom of the email newsletter.

There's loads of ways! Please visit our contact us page for details of how to get in touch.

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.

You can choose how you want us to contact you about things we think you'd like to hear about. Don’t wanna keep up with our latest goings on, offers and all things PLT? No worries, simply log into your account, click on contact preferences and untick all contact options.