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RETURNS

 

HOW DO I RETURN & HOW LONG DOES A RETURN TAKE?
ACCESS RETURNS PORTAL

Quick and easy returns through our Returns Portal! A typical refund will take up to 28 days, that’s 21 days from you returning, us processing and up to 7 days for it to make its way through the banking system. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way. If you've waited more than 28 days with no email from us then please get in touch by going to the Contact Us tab https://www.prettylittlething.ae/contact-us on this page.

  • Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

  • Print a returns labels on our Returns Portal and drop it off at your local post office.

  • You will receive an email confirmation for tracking and proof of return!

Territory
Link
Cost
UAE
AED50
WHAT IS YOUR RETURNS POLICY?
    • Items must be returned within 28 days of receipt. 
    • Items must be unworn and unwashed.
    • Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. Underwear and swimwear can only be returned if the hygiene seal has not been removed.
    • Shoes must be tried on indoors.
    • Items must have all tags attached.
    • Beauty products and accessories cannot be returned.
    • Defective items can be returned after 14 days of a defect being discovered but in any case no longer than 28 days of purchase and will be refunded in accordance with this policy subject to provision of evidence of the defect immediately upon discovery, such as images, and compliance with the instructions for use. You have the option to ask for the replacement of a defective item and replacement in this case will be subject to stock availability and price adjustment.
    • Please note that we are unable to refund cash for customers who pay using the cash on delivery option, you will get store credit as a refund.

For PayPal, credit and debit card payment, the refund will always be paid using the same payment means you used to pay for your purchase.

HOW LONG DO I HAVE TO RETURN AN ITEM?
You are able to return unsuitable items within 28 days of receipt. Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken.
HOW MUCH DOES IT COST TO RETURN AN ITEM?

We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns center will be included in your parcel.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.

HOW CAN I TRACK THE STATUS OF MY RETURN?

As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

DO YOU REFUND THE DELIVERY CHARGE?
Unfortunately we do not refund postage/shipping charges on UAE orders except for defective items.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.